Terms and conditions
These terms and conditions is applicable to all purchases on tastyplayhard.com as operated by Tasty Padel AB, 559331-1094, Eddavägen 6, 191 43, Sollentuna, Sweden, e-mail: info@tastyplayhard.com.
When shopping on tastyplayhard.com you must be at least 18 years of age on the day of the purchase and have access to a valid method of payment. All references to time on our website, is to be considered CET.
Contacts
Tasty Padel AB (“Tasty” is a small enterprise sprung out of the love for padel and run by a group of padel friends. If you need to get in touch, please send us an e-mail at info@tastyplayhard.com. We check our e-mails as often as possible and in event such that e-mails are attended to within five (5) business days.
Consumer sales
Tasty only deals on the consumer market, operating under the Swedish consumer purchase law. Shipping prices shown online is only valid for consumer purchases. In case your order is not considered a consumer purchase, shipping prices shown online is not applicable and additional charges may apply. Consumer purchases may only contain items that is for your own personal use.
Should we at any time suspect that any order is not intended for strictly personal consumer use or suspect it is to be used for commercial purposes, we reserve the right to cancel the order or contact your regarding an added shipping cost.
Cancellation is possible as long as the order has not be processed and prepared for dispatch. Cancellation can be requested via email. Please note cancellation is not guaranteed, until you have received written confirmation.
Pre-order
Tasty may offer the option of pre-ordering an item. This allows a customer to reserve an item, from a future delivery to our warehouse. Any item will be marked as pre-order, including but not limited to: online on the product page, in the online checkout and in the order confirmation email.
It may be that a payment for a pre-order item will expire. In order to prevent this, Tasty may decide to capture full payment prior to shipping the item. If this situation occurs, we will notify a customer via email.
Payment, shipping, delivery and customs fees
We only accept these online payment methods: Strype. Also, we do not accept payment upon delivery under any circumstance. Fees may apply from your bank and/or card issuer. Also the list of available payment methods may change without prior notice.
Full amount may be charged prior to the time of dispatch.
All prices are listed in EUR with VAT. For any orders within the European Union and in excess of EUR 200 (including VAT), the shipping fee is included in the price. For any orders below EUR 200 (including VAT) and within the European Union, the shipping fee is, unless otherwise indicated in connection with the purchase, EUR 30 (including VAT). Customers living outside of the European Union do not pay VAT, but will have to e-mail ourselves prior to any purchase in order to have the shipping fee determined. Such shipping fee for shipping outside of the European Union will be at the expense of the customer. Customers living outside the European Union may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.
Some European regions is exempted from paying EU VAT, due to political reasons. Most of these can have VAT deducted automatically, however not for all. Customers living in these regions may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.
The customer takes full liability for all postal charges, return shipping costs, customs charges and handling fees. Should they refuse to accept a parcel due to import duties taxes or other reasons, then Tasty reserves the right to deduct our return expenses from the refund. In case the return expenses is higher than the order value, no refund will be done. If Tasty were to receive any later charges on the delivery, then Tasty reserves the right to charge your selected payment.
Tasty does not accept any liability regarding issues on delivery, that is caused by actions by any third party – such as these, but not limited to: information provided by customer, regulations and laws or local circumstances. Should Tasty receive any charges regarding the above mentioned, we reserve the right to charge customer.
Delivery times listed online should only serve as general guidance, and not as guaranteed delivery times. Busy seasons and local circumstances may influence on handling, processing and delivery times – this could fx. be customs handling, local holidays, security checks, government restrictions etc.
The paid shipping fee (including any shipping included in the purchase price) is for one (1) delivery only. On any failed delivery that is caused by the customer or by customer actions or lack thereof, Tasty reserves the right to either: require a new shipping fee to be paid, deduct the cost from a refund or abandon the parcel. Likewise if the mistake is on Tasty we will cover the required fee and cost.
Fraud prevention
To help prevent payment fraud, we may contact you and request additional information – in case we or our payment provider would have any concerns regarding your order. The additional information may be, but not limited to, proof of billing and/or delivery address. We will not cancel or not accept an order without contacting you, unless we are certain the order was not genuinely placed by the card/account holder.
Credit card and account fraud is illegal, and we will in all cases work and cooperate with all relevant domestic and international law enforcement agencies to prevent and prosecute all fraudulent visitors.
Right to return
You always have the right to return any item without cause, within 14 days from purchase. The 14 days counts from the date when you or someone else, receives the delivery. If the 14 day time period ends on a holiday, Saturday or Sunday the time is extended to the first coming weekday.
Special conditions regarding personalised items
Products that have been personalised cannot be exchanged or returned. The right to return is lost as soon as Tasty starts personalising an order in order to meet the specific needs or requests of a customer.
How to use you right to return
If you want to use your right to return, you can send us an email at info@tastyplayhard.com and we will get in touch with you with regard to the return. Please do list what you want to return. We consider the 14 days limit upheld, if you inform us of decision to use your right within the 14 days. Also, unless otherwise agreed the parcel must be sent directly to our address as stated in our reply to your e-mail.
When using your right to return, you are responsible for any return cost, including, for the avoidance of doubt, shipping fees..
Refunding payment
When using your right to return, you should in your e-mail to ourselves requesting the return specify the purchase such that we can identify the order and determine the amount to be refunded. We will reimburse you for the money you have paid us. The amount will we transferred to the credit card you have used for your purchase or to a bank account as notified by you to ourselves as soon as we have received the returned item and ensured that it meets our rules for returns. The only cost for you when returning/regretting an order is the delivery cost for returning the item to us. Please note, we do not accept packages sent cash on delivery (COD).
Test of fit and packaging
You are allowed to examine the item, the same way you are allowed to and possible when shopping in a physical store – but you may not in anyway start using the product. If you have started using the item, or have tested it out in a way that is beyond what is expected from a purchase in a physical shop, we will not refund you.
When returning any item, you are obliged to ensure the item is safely wrapped. You bear all risk for the parcel and the items, until we receive it. For purposes thereof, you should ask for a receipt when returning, and if possible track and trace information.
Reclamation
You have a warranty on any item bought from us to the extent required by mandatory provision of the Swedish consumer purchase act. If you wish to execute your right to make claim, you must contact us by way of email at info@tasyplayhard.
When you return an item we need you to inform us about the issue in as much detail as possible. Also, you must inform us of your order number related to the item, as well as your contact information such that we can identify the purchase.
If the return is justified we will, of course, reimburse you for your reasonable delivery costs. Remember to always send the package in protective packaging, and get a receipt for shipment, so we can reimburse your reasonable shipping costs.
You have to return within reasonable time after you have noticed the defect regarding the item. If you return within two months after you notice the defect, the return will always be considered within reasonable time. However, you must stop using the item as soon as you notice a (potential) defect.
In the case of an approved reclamation, Tasty is obliged by Swedish law to replace the product with a new item, of exact specifications or similar (but never lesser). Should it not be possible to offer the exact same item, we will issue a voucher enabling the customer to find a replacement. It is not possible to use a reclamation to change product.
Stock, sold outs and other
We are a small business and strive to deliver any order in accurate manner, as requested by any customer. However, we may on occasion notice an error on our stock count. Whenever we notice such, we will take needed precautions to correct the stock. This does in a few situations cause an already placed order or item, to become sold out after being placed. These situations cannot be completely eliminated, but we do our best to keep them to a minimum. We will naturally always assist in finding an alternative product, of same or lower price. Should the unfortunate happen and an item be sold out, please note that the general reply deadline is five (5) business days.
Custom Made Products
1. No Refunds or Returns All our products are custom-made to your specifications. Due to the bespoke nature of our items, we do not offer refunds or accept returns under any circumstances. Please ensure that all order details are correct before finalizing your purchase. For quality issues, please contact info@tastyplayhard.com
2. Shipping and Delivery We use UPS as our primary shipping provider to ensure timely and secure delivery of your custom padel racket. Once your shipment is received and signed for in your country, we do not accept responsibility for any lost or damaged items. Any issues related to the delivery must be resolved directly with UPS.
3. Responsibility for Lost Products We do not take responsibility for lost products when orders are delivered to mailboxes or via third-party courier services. Please ensure that the delivery address provided is secure and that someone is available to receive the package in person.
4. High-Risk Shipping Destinations For certain high-risk destinations where theft or loss is more common, such as Africa, South and Central America, Caribbean, Russia, India, Indonesia, and the Philippines, we strongly recommend using a secure and reliable delivery address. We do not take responsibility for lost or stolen shipments in these areas once the package has arrived to the country. This list is subject to change; please refer to our website for the most current information. You can always order a more secure shipment yourself and we will help you locally by dropping it to the nearest collect point.
5. Customs and Taxes We do not handle any customs clearance, import duties, or taxes related to your order. These charges are the responsibility of the customer and must be settled directly with the relevant authorities in your country. Please be aware of your local customs regulations and any potential additional costs before placing an order.
6. Acknowledgment and Acceptance of Terms By placing an order with us, you acknowledge and agree to these terms and conditions.
Information about complaints
Any complaint with an item or a service provided by us, can be sent to the National Board for Consumer Disputes (ARN).
Allmänna Reklamationsnämnden
Box 174
101 23 Stockholm
Sweden
Complaints can also be filed online at www.arn.se .
The EU Commission online dispute resolution portal may also be used, when wanting to file a complaint. It is particular relevant for those living in another EU country. Your complaint may be filed here – http://ec.europa.eu/odr.
However we do always recommend that you get in touch with us, whenever you have a complaint and we will do our utmost best to solve it.