These terms and conditions apply to all purchases made on tastyplayhard.com, operated by Keep it Tasty SL (ESB09767997), Calle Serenata 17, 29601 Marbella, España. For any inquiries, please contact us at info@tastyplayhard.com.

By shopping on tastyplayhard.com, you confirm that you are at least 18 years old on the day of the purchase and have access to a valid payment method. All time references on our website are based on Central European Time (CET).

Contacts

Keep it Tasty SL(“Tasty”) is a small enterprise founded out of a passion for padel, managed by a group of padel enthusiasts. If you need to get in touch, please send us an email at info@tastyplayhard.com. We check emails regularly and aim to respond within five (5) business days.

Consumer Sales

Tasty only deals with consumer sales, operating under Spanish and European consumer protection laws. The shipping prices shown online apply only to consumer purchases. If your order is not considered a consumer purchase, additional charges may apply. Consumer purchases are for personal use only.

Should we suspect that any order is intended for commercial purposes, we reserve the right to cancel the order or contact you regarding added shipping costs.

You may cancel your order as long as it has not been processed or prepared for dispatch. Cancellation can be requested by email. Please note that cancellation is not guaranteed until you receive written confirmation from us.

Pre-Order

Tasty may offer the option of pre-ordering certain items, allowing you to reserve products due for future delivery to our warehouse. Items marked as pre-order will be indicated on the product page, during checkout, and in the order confirmation email.

If the payment for a pre-order expires before shipment, Tasty may charge the full amount before dispatch. You will be notified via email in this case.

Payment, Shipping, Delivery, and Customs Fees

We accept Stripe as the online payment method. We do not accept payment on delivery under any circumstances. Fees may apply from your bank and/or card issuer, and the list of available payment methods may change without prior notice.

The full payment may be charged before the item is shipped.

– All prices are listed in EUR with VAT included. For orders within the European Union (EU), shipping is free for orders over EUR 200 (including VAT). For orders under EUR 200, shipping costs EUR 30 (including VAT), unless stated otherwise.

– Customers outside the EU are exempt from VAT are given general shipping cost. Shipping fees for non-EU destinations are borne by the customer. In addition, customs and import duties may apply upon arrival, and these charges must be paid by the recipient.

Some European regions may be exempt from paying EU VAT due to political reasons. For customers in these regions, VAT may be automatically deducted, though customs or import duties may still apply.

The customer is fully responsible for all shipping, customs, and handling fees. If a parcel is refused due to import duties or taxes, Tasty reserves the right to deduct the return shipping costs from the refund. If the return costs exceed the order value, no refund will be issued. Tasty also reserves the right to charge the customer for any additional fees or charges.

Tasty is not liable for delivery issues caused by third parties, including incorrect information provided by the customer or local circumstances like holidays or customs regulations.

Delivery times provided on our website are estimates and may vary due to busy periods, local regulations, or unforeseen circumstances.

The paid shipping fee covers one delivery attempt only. If delivery fails due to customer actions, Tasty reserves the right to charge a new shipping fee or withhold part of the refund.

Fraud Prevention

To help prevent payment fraud, we may contact you to request additional information, such as proof of billing or delivery address, if there are concerns regarding your order. We will not cancel an order without contacting you, unless we are certain the order was not placed by the rightful card/account holder.

Credit card fraud is illegal, and we will cooperate with law enforcement agencies to prevent and prosecute fraudulent activities.

Right to Return

You have the right to return any item within 14 days of purchase. The 14-day period begins from the date you or someone else receives the delivery. If the 14th day falls on a holiday or weekend, the return period is extended to the next business day.

Special Conditions Regarding Personalized Items

Personalized products cannot be exchanged or returned. The right to return is lost once Tasty begins personalizing an order to meet specific customer requirements.

How to Use Your Right to Return

To exercise your right to return an item, please email us at info@tastyplayhard.com with details of the item(s) you wish to return. We will respond with instructions on how to proceed. The 14-day return period is valid from the date you inform us of your intent to return the product. Unless otherwise agreed, returns should be sent to the address provided in our reply.

You are responsible for the return shipping costs, including any shipping fees.

Refunding Payment

Once we receive and inspect the returned item(s), we will process a refund. Refunds will be issued to the original payment method (credit card or bank account). The only cost to you when returning an item is the return shipping cost. Please note that we do not accept returns via cash-on-delivery (COD).

Test of Fit and Packaging

You are allowed to examine the item in the same way you would in a physical store. However, if you have used or tested the product in a way that goes beyond what is typical in a store, we may refuse the return.

When returning an item, ensure it is securely packaged to avoid damage during shipping. You bear all risk for the item until we receive it. It is advisable to ask for a receipt and, if possible, use track-and-trace services.

Reclamation

If you receive a defective item, you are entitled to a warranty under the Spanish Consumer Protection Laws. To make a claim, please email us at **info@tastyplayhard.com**, providing details of the issue and your order number.

If the return is justified, we will reimburse your reasonable return shipping costs. Always use protective packaging when returning items and obtain a receipt for shipment.

If a defect is discovered, please return the item within a reasonable time. If the defect is noticed within two months, the return will always be considered timely. However, you must stop using the item as soon as you detect a potential issue.

In case of a valid claim, we will replace the product with a new item of the same specifications, or if that is not possible, offer a voucher for a replacement. Returns cannot be used to exchange for a different product.

Stock, Sold-Outs, and Other

As a small business, we strive to maintain accurate stock levels. However, occasionally, we may notice errors, and an item might be sold out after an order is placed. We will always assist in finding an alternative product of equal or lesser value. If an item becomes unavailable, we will respond within five (5) business days.

Custom-Made Products

1. No Refunds or Returns

   Our custom-made products are tailored to your specifications, and due to the bespoke nature of these items, we do not offer refunds or returns. Please double-check all order details before finalizing your purchase. For any quality issues, contact us at info@tastyplayhard.com.

2. Shipping and Delivery

   We use UPS for secure and timely delivery of your custom padel racket. Once the package is signed for in your country, we are not responsible for lost or damaged items. Any delivery-related issues must be resolved directly with UPS.

3. Lost Products

   We do not take responsibility for lost products when items are delivered to mailboxes or via third-party couriers. Ensure the delivery address is secure, and someone is available to receive the package.

4. High-Risk Shipping Destinations

   For destinations with higher risks of theft or loss, such as parts of Africa, South and Central America, the Caribbean, Russia, India, Indonesia, and the Philippines, we recommend using a secure delivery address. We do not take responsibility for lost or stolen shipments in these areas once the package arrives in the country.

5. Customs and Taxes

   We do not handle customs clearance, import duties, or taxes. These are the responsibility of the customer and must be paid directly to the relevant authorities in your country. Be aware of potential additional costs before ordering.

Visit Tasty One Month – Coaching Program

Tasty offers an exclusive “Visit Tasty One Month” coaching program designed to help you elevate your padel game through intensive, personalized training. Starting March 17th, 2025, this coaching period will provide you with professional guidance and structured training sessions. Our experienced coaches will work closely with you to enhance your skills, regardless of your current level. This program contains 64 hours of learning padel the Tasty way. We will do the schedule in co-operation with participants for the dates between 17th March 2025 and 13th of March 2025.

The “Visit Tasty One Month” coaching program is an immersive and professional training experience, held in Marbella, Spain. During this period, you will have the opportunity to train with top-tier coaches in state-of-the-art facilities, receive personalized feedback, and participate in group sessions tailored to your needs.

We are fully committed to providing a high-quality coaching experience and will ensure that the program runs smoothly. Tasty will be responsible for organizing and executing the coaching sessions, including all scheduling, communication, and logistics.

Cancellation and Refund Policy

– Tasty’s Responsibility: If Tasty needs to cancel or postpone the coaching program for any reason, you will receive a full refund for the amount paid.

– Customer’s Responsibility: If you are unable to attend the coaching program, we will first try to reschedule the training. If rescheduling is not possible, we will refund 70% of the payment. The remaining 30% will be retained by Tasty to cover court bookings, administrative and preparatory costs.

Information About Complaints

If you have any complaints about an item or service provided by us, you can submit them to the Spanish Consumer Agency or use the EU Commission’s Online Dispute Resolution Portal:

[EU ODR Portal](http://ec.europa.eu/odr).

Keep it Tasty SL

Calle Serenata 17, 29601 Marbella, España 

Email: info@tastyplayhard.com

This version incorporates all the required adjustments, including the coaching program and full Terms and Conditions. If you need any further changes, feel free to ask!